HOPE is a new NABH web portal for Healthcare Organizations to achieve Entry Level Certification, this portal will revamp entry level certification process for HCO/SHCO. It is a multifarious platform for certification process of healthcare organizations with complete information about the simplified certification process, requirements and compliances. It is easiest way to achieve your initial level quality improvement task by this portal. HOPE Entry level can help hospitals eligible to get insurance empanelment and government schemes.
Medpoint Healthcare provides effective and practical solutions for HOPE Entry Level NABH compliances. Our Systematic approach helps healthcare organizations to achieve quality standards through the process of HOPE-Healthcare Organizations’ Platform for Entry Level Certification.
We provides smart and practical solutions for Entry Level NABH compliances. Our NABH Consultants having faced more than 250 successful assessments can understand assessors’ perspective and can solve non compliances properly.
In the past 3 years 150 clients are achieved NABH Entry & Full Level accreditation via our onsite consultation. Our consultancy vision is, all hospitals in India shall get chance to enter NABH –entry level certification without much consultancy cost.
Our HOPE Consultancy Services
1.Premium HOPE Consultancy
Gap Study
Comprehensive System Study and Gap Analysis: covering even the Clinical Areas, especially those having a direct impact on patient care and safety and Organisation centered. Our Report detailing the gaps is made with reference to the NABH Standards and Clauses.
Preparing for NABH Certification:
The stepping stone for preparing for the certification is to sensitize your entire staff as well as management and understand the importance of the program. Our NABH experts will guide you through the entire procedure assisting you and your staff with all the required training programs, developing checklists and registers, providing forms and formats for implementation, formulating policies and procedures and conducting mock drills.
Registration & filling up the application form:
we shall help you to register on the HOPE portal according to the new guidelines. Our NABH consultant shall then help you in filling up the entire application form.
Desktop Assessment:
Once the application form is successfully filled, the form will be reviewed and assessed by NABH online. In case there is any non-compliance, the hospital is required to submit the closure report on the portal itself within a period of 7 days. Our experienced team of NABH consultants ensures that the desktop assessment is successfully completed in a single attempt only.
Implementation, Monitoring & Mock assessment:
After desktop assessment, the hospital shall have around 2-3 months before they receive the on-site assessment dates. During this phase, our NABH experts shall ensure that all the training and implementation is an ongoing process, quality indicators are regularly monitored and mock drills are conducted as scheduled.
Just after receiving the assessment date, we shall conduct a mock assessment from another NABH expert in order to sensitize the staff as to what to expect during the actual assessment. Non-conformities shall be raised just the way it is expected in the on-site assessment and closure report will also be furnished. This exercise shall help the hospital to prepare itself fully and shall act as a grand rehearsal.
Our consultant shall also guide you in preparing any pre-assessment documentation as requested by the assessor.
On-site Assessment / Physical Assessment:
During the on-site assessment our NABH consultant shall remotely assist you from the back-end. Post assessment briefing session will be conducted immediately so as to take a note of the non-compliances raised (if any) and prepare the closure report.
Preparing & submitting the non-compliance closure report:
The hospital will have a defined time (7 days) to close all the non-compliances raised by the NABH assessor. Medpoint Healthcare will help you prepare and submit the closure report well within the timeline.
Committee Review & Certification Followup
Medpoint Healthcare shall also assist you during this final stage of your process and assist you in submission of the query reply. Final decisions taken by the committee will be then communicated to the hospital and certification will be awarded.
2.Economy HOPE Consultancy
It is cost effective consultancy for healthcare organization. Many healthcare organizations try to manage Entry Level NABH project by themselves without third party consultation, For this hospitals, we can help to doctors / hospital owners / hospital CEO save a lot of time, energy and resources, helping them to focus on what they do .This results in waste of tremendous amount of time, and money. You can save 50% of total consultancy cost from routine consultancy programme.
A.Scope of Consultancy
Registration & filling up the application form:
We shall help you to register on the HOPE portal by on line consultation. Our NABH consultant shall then help you in filling up the entire application form.
Desktop Assessment:
Once the application form is successfully filled, the form will be reviewed and assessed by NABH online. In case there is any non-compliance, the hospital is required to submit the closure report on the portal itself within a period of 7 days. Our experienced team of NABH consultants ensures that the desktop assessment is successfully completed by on line consultation.
Documents Support
It costs you a fraction of the consulting fees charged by us against benefit. We collect information online from client and prepare documentation as per their system requirements and deliver via email and other online medium, which saves time and costs of appointing consultant for same work.
Preparing & submitting the non-compliance closure report:
The hospital will have a defined time (7 days) to close all the non-compliances raised by the NABH assessor. Medpoint Healthcare will help you prepare and submit the closure report well within the timeline by on line consultation.
Committee Review & Certification Followup
Medpoint Healthcare shall also assist you during this final stage of your process and assist you in submission of the query reply. Final decisions taken by the committee will be then communicated to the hospital and certification will be awarded.
B.Optional Services
Gap Study
Comprehensive System Study and Gap Analysis: covering even the Clinical Areas, especially those having a direct impact on patient care and safety and Organisation centered. Our Report detailing the gaps is made with reference to the NABH Standards and Clauses.
Preparing for NABH Certification:
The stepping stone for preparing for the certification is to sensitize your entire staff as well as management and understand the importance of the program. Our NABH experts will guide you through the entire procedure assisting you and your staff with all the required training programs, developing checklists and registers, providing forms and formats for implementation, formulating policies and procedures and conducting mock drills.
Implementation, Monitoring & Mock assessment:
After desktop assessment, the hospital shall have around 2-3 months before they receive the on-site assessment dates. During this phase, our NABH experts shall ensure that all the training and implementation is an ongoing process, quality indicators are regularly monitored and mock drills are conducted as scheduled.
Just after receiving the assessment date, we shall conduct a mock assessment from another NABH expert in order to sensitize the staff as to what to expect during the actual assessment. Non-conformities shall be raised just the way it is expected in the on-site assessment and closure report will also be furnished. This exercise shall help the hospital to prepare itself fully and shall act as a grand rehearsal.
Our consultant shall also guide you in preparing any pre-assessment documentation as requested by the assessor.
Training Programme
For hospitals that have the internal resources to implement their own management system but wants to get proper training to speed up the system implementation and enhance knowledge of team.
On-site Assessment / Physical Assessment:
During the on-site assessment our NABH consultant shall remotely assist you from the back-end. Post assessment briefing session will be conducted immediately so as to take a note of the non-compliances raised (if any) and prepare the closure report.
Time line to Certification
Sl No
|
Process
|
For SHCO
|
For HCO
|
1
|
Existing System onsite Assessment by Hoscare
|
1 day
|
1 day
|
2
|
Registration on the web portal
|
1 day
|
1 day
|
3
|
Application submission along with the required documents with Fee Submission
|
20 days
|
20 days
|
4
|
Desktop Assessment (DA) and NCs raised by HOPE
|
7 days
|
7 days
|
5
|
Desktop Assessment NC CA Report Submission
|
7 days
|
7 days
|
6
|
Onsite Assessment (OSA) and NCs raised by Assessor
|
3 Months
|
3 Months
|
7
|
Onsite Assessment NC CA Report Submission
|
1 Month
|
1 Month
|
8
|
Certificate issued by HOPE
|
1 Month
|
1 Month
|
Our Work
Sl No
|
Process
|
No of day
|
Premium
|
Economic*
|
1
|
Existing System onsite Assessment and Registration
|
1 day
|
On site
|
Off site
|
2
|
Documentation
|
-----
|
Off site
|
Off site
|
3
|
System Implementation
|
3 days
|
On site
|
Off site
|
4
|
Application submission Process
|
-----
|
Off site
|
Off site
|
5
|
Desktop Assessment with corrective action
|
-----
|
Off site
|
Off site
|
6
|
NC Closure Support on Desktop Assessment (DA) NCs raised by HOPE
|
-----
|
Off site
|
Off site
|
7
|
Mock Audit
|
1 day
|
Onsite
|
Off site
|
8
|
Staff Training
|
1 day
|
Onsite
|
Off site
|
9
|
Hope - onsite assessment readiness implementation
|
1 day
|
Onsite
|
Off site
|
10
|
Certification Follow-up
|
-----
|
Off site
|
Off site
|
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