Rights
1. Right to information in an understandable language, education about the patients healthcare needs and expected cost of treatment.
2. Right to personal dignity and privacy during examination, procedures, and treatment.
3. Right to protection from physical abuse and neglect.
4. Right to refusal of treatment.
5. Right to informed consent before any procedure / surgery / treatment.
6. Right to information on safe and effective use of medication and the potential side effects of the medication.
7. Right to the confidentiality of patient information.
8. Right to information on infection, specific diseases process, complication and prevention strategies.
9. Right to information on diet and nutrition and food-drug interaction.
10. Right to access clinical records.
11. Right to express complaints or grievances and to get them redressed.
Responsibilities
1. To provide correct and truthful medical history and personal details of the patient.
2. To communicate to the doctor when not able to understand treatment given or considering alternative therapy.
3. To abide by all hospital rules and regulations.
4. To inform the authorities if the patient’s condition worsens or does not follow expected course.
5. To pay for services in a timely manner as per hospital policies.
6. To follow the prescribed treatment plan.
7. To accept, where applicable, adaptations to the environment to ensure safe and secure stay in hospital.
8. To accept the measures taken by hospitals to ensure privacy and confidentiality of medical records.
9. To attend follow up appointments as requested.
10. To keep the hospital property clean. Relatives are not allowed to bathe / wash clothes in the hospital.
11. To refrain from spitting, chewing gum / Gutka / pan, smoking and consumption of alcohol.
12. To avoid loud speaking and respect silence zones.
13. To conserve energy, water and be Eco friendly.
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